Know Before You Go

Welcome to the Wyndham Lake Buena Vista Frequently Asked Questions’ page!  We want our guests to be informed.

Does the hotel charge a resort fee and what is included?
Yes, the nightly resort fee is $36 plus tax. (subject to change)

  • Premium wireless high speed internet with unlimited device connections
  • 10% discount off food and non-alcoholic beverages from the Oasis Restaurant located poolside
  • 15% discount off car rental reservations from Advantage Car rental in the hotel lobby.  Upon making reservations use coupon code: Guest 
  • 50% off Rental Equipment at Walt Disney World® Golf ($30 Value that includes a set of clubs and a sleeve of balls)
  • Use of in room refrigerator and safe
  • Use of Fitness Center and all the resort’s recreational amenities
  • Disney Springs® Resort Area coupon book

Is there a parking fee?
The resort offers gated self-parking for $25 plus tax per night per vehicle.  Valet Parking services are also available for $30 plus tax per night per vehicle.  Visitor / Day guest parking is also available for $25 plus tax per day. RV, Bus, Oversized Vehicle parking is also available.  Fees may vary.

Do hotel guests qualify for Early Theme Park Entry?
Yes, hotel guests enjoy 30 minutes early entry to all four Walt Disney World Theme Parks! That means you’ll have even more time to experience all the thrills and excitement that the parks have to offer.  A Park reservation and valid ticket or pass for the same park on the same date and valid Resort ID are required.

What time is check-in and check-out?
Check-in time begins at 4pm and check-out time is 11am.

How old do you need to be to check-in?
You must be 21 years of age or older with valid photo ID to check-in to the hotel.

Are Disney Tickets included with the hotel stay?
No, Disney Theme Park tickets are not included with your stay, however, you can purchase Disney Theme Park tickets online.   Theme park reservations are required.  You can check theme park availability and purchase tickets by Clicking here.

Are shuttles provided to the Disney theme parks?
Yes, shuttles are scheduled hourly starting one hour before each park (Magic Kingdom, Epcot, Hollywood Studios, and Animal Kingdom) opens and run up until one hour after park closing.  Reservations are required.  Transportation is not provided to the water parks or special events.  Shuttle schedules and information are provided at check-in.  Guests needing wheelchair or scooter assistance must request transportation from the front desk at least 48 hours in advance.

How do I link my ticket admission to the My Disney Experience App?
In order to link your Disney Theme Park Tickets to your Reservation, you will need the confirmation number and your last name.  If you need additional assistance, please contact the hotel.

Is Disney Springs walkable?
Yes, we are the closest hotel to Disney Springs.  It is a short walk across a pedestrian bridge that is located to the right of our front entrance.

Are shuttles provided to / from the Orlando area airports?
No, airport shuttles are not provided by the hotel.  Should you wish to make arrangements for a shuttle to/from the airport, we recommend Mears Connect. For pricing and more details, visit their website at www.mearsconnect.com. Taxis and ride share services are also viable options.

What are the pool hours?
The Oasis Pool area is open from 9am to 10pm daily.  Pool towels are provided.

What dining options are available at the resort and is breakfast included with the hotel stay?
Meals are not included with your hotel stay.  An All-American breakfast buffet , featuring Mickey Waffles, is available for purchase daily in our Lakeview Restaurant located on the mezzanine level. Breakfast sandwiches, pastries, beverages, and more are available in Joffrey’s Coffee & Tea Company located in our lobby.  The adjacent SunDial Café offers grab-and-go food and drink options 24/7.  The Oasis Restaurant & Bar located poolside offers lunch, dinner, and beverage service daily.  The Eclipse Lounge, a guest favorite for unwinding after a fun-filled day at the parks, features Florida Spirits, craft brews, light bites, and happy hour daily from 5-7 p.m.  The lounge is conveniently located in our lobby.

Do your rooms have a microwave oven?
Our guest rooms are not equipped with microwaves, however there is one available for your use in Sundial 24 hours a day.

Does the hotel offer rollaway beds, cots, or cribs?
Rollaway beds and cots are not available at the hotel.  Pack n plays are available upon request free of charge.

Can I ship packages to the hotel and if so what is the cost?
Yes, packages can be delivered to the hotel prior to or during your stay.  A handling fee of $10.00 per package will be added to your bill.  We recommend that you use FedEx or UPS as a preferred delivery method.  Packages sent through the United States Postal Service are frequently delayed.   Note:  Groceries and other perishable items from Instacart or similar services cannot be accepted by the hotel. For more information click here.

Is the hotel pet-friendly?
The hotel is not pet-friendly, however service animals are welcome.  If you require pet boarding, we recommend Best Friends Pet Care which is located just a short drive from the hotel. For more information click here.

Is smoking allowed at the hotel?
We offer a smoke-free environment for our guests.  Smoking is not allowed in guest rooms or on property except in designated outdoor areas.

Does the hotel authorize my debit or credit card upon arrival?  If so, how long does it take for this hold to be released?
A hold to cover your estimated charges will be placed on your debit/credit card upon arrival.  It can take up to 7 business days for the hold to be released depending on your bank’s policy.  Holds placed on credit/debit cards from foreign banks may take even longer to be released. For more information on credit cards we accept click here. 

Do you offer Handicap Parking??
We have ample ADA parking spaces located in our parking areas. Self Parking and Valet Parking fees apply.